We guarantee 99.9% service uptime for any given month. Suppose the downtime is greater than 0.01%, we will credit you toward your next month of hosting based on the following formula:
DownTime = down time in hours (per month)
HoursPerMonth = 730 (average Hours Per Month)
MonthlyCharge = your monthly hosting charge
CreditMultiplier = Credit Percentage
CreditMultiplier = DownTime / HoursPerMonth * 50
Credit Amount = MonthlyCharge x CreditMultiplier
Example assuming 4 hours down-time:
4 / 730 x 50 = 0.27
Credit Amount = $30 x 0.27 = $8.10
Where the CreditMultiplier exceeds 1.00, the full refund of monthly charges will be given and over-ride the above formula.